H&I Automotive
Truck & Auto Services Retailer
The Problem
H&I Automotive is a full-service automotive maintenance provider with three locations serving the East Valley of the greater Phoenix metro area. Despite offering quality repair and maintenance services, its previous marketing efforts relied heavily on templated campaigns and inconsistent messaging that failed to reflect the company's personality, expertise, and customer-first approach. Online advertising and social campaigns lacked direction, limiting engagement, appointment generation, and overall marketing effectiveness.
What We Did
KYBREE refreshed and restructured the H&I Automotive website to better represent the company's services, locations, and customer experience. During the process, we uncovered a major issue: the website's contact forms were not routing inquiries to anyone internally, causing hundreds of missed appointment opportunities and lost revenue. In addition to resolving the forms issue, KYBREE launched a multi-platform advertising strategy focused on promoting high-demand automotive services through stronger creative, clearer messaging, and targeted campaigns designed to reach local drivers where they spend their time online.
Once the website issues were corrected and the new campaigns launched, H&I Automotive experienced a significant increase in customer engagement across all three locations. Phone calls increased by 60% within the first quarter of KYBREE managing the account, while the updated website and advertising strategy created a more polished and professional online presence. Most importantly, lost customer inquiries were finally reaching the right people instead of disappearing into the digital void.
"The best improvement KYBREE made to our website was resolving the broken forms issue so new customer contacts actually reached us instead of getting lost in space. The Google Ads campaigns are generating phone calls, which is the best way for us to book business. Working with an automotive marketing professional who truly understands my business has made the biggest difference for H&I Automotive."